Deferred Billing Policy
It is the policy of West to allow full return privileges to bookstores for West Education Group publications under the following guidelines:
Casebooks and Texts:
West Law School Titles: American Casebook
Foundation Press Titles: University
Casebook Series and Foundations of Law
Current editions of casebooks and texts may
be returned within 15 months of purchase or 6 months after the publication of a
Dictionaries and Study Aids:
West Law School Titles: Black's Law
Dictionaries, Hornbook and Concise Hornbook Series, Nutshell Series, Acing
Black Letter Series, Exam Pro Series, Global Issues, High Court Case Summaries,
Sum & Substance Quick Review and Audio Series
Foundation Press Titles: Concepts
& Insights Series, Stories Series, University Textbook Series.
Gilbert Titles: Gilbert Law Dictionaries,
Gilbert Law Summaries, Legalines Briefs, Law School Legends Audio Series,
There are no time restrictions on returns for current
editions of law dictionaries and study aids. Superseded editions of
and study aids must be returned within 6 months of publication of the new
Condition of Books/Products Returned:
All titles received must be returned in undamaged
re-saleable condition, transportation prepaid. Books received in damaged/un-saleable
condition will be returned to the bookstore or distributor at their expense and
no credit will be issued.
We are unable to accept returns containing:
Price and ISBN stickers, stampings, highlighting, inserted advertising
torn, worn, damaged covers or pages, attached security devices, or products
are otherwise altered or defaced.
Documentation Required for a Return:
Returns for credit must be accompanied by a copy of
West’s original invoice, packing slip or Chargeback invoice. If using a
invoice, please make sure it includes the following; author, title, quantity,
West invoice number, invoice date and original invoice pricing. No returns will
be accepted for credit from any customer who has not purchased directly from
When returning superseded editions, please make a notation on the return.
Return of Damaged or Mis-Shipped Books:
If you should receive damaged or mis-shipped books
from West, you must call the Order Fulfillment Department (1-800-328-2209)
30 days of receipt of the order to receive a pre-authorization letter.
Carton Instructions for Returns:
When returning publications to West, please indicate
which carton contains the packing list information. All returns should be sent
Thomson West Returns – Building B
545 Wescott Road
Eagan, MN 55123-1310
* Failure to follow the West's return policy could lead to restocking fees,
pre-authorized returns, restricted returns or no return privileges. This policy
is subject to change without notification.
Deferred Billing Policy
As a general rule, purchases from West require payment within 30 days. However, West occasionally offers 60-day or 90-day deferred billing to its Bookstore/Distributor accounts. Look for announcements regarding the availability of this special program.
To take advantage of a deferred billing offer, you must place your order by the deadline stated in the announcement, and must specifically request deferred billing when placing your order.